Last Updated: 01-Feb-2025

Anti-Spam Policy

Acriotech maintains a strict zero-tolerance policy against spam and unsolicited commercial communications. This policy applies to Acriotech's own communications and to all clients, partners, and users who leverage Acriotech's infrastructure, APIs, or cloud-based notification services to send communications to third parties.

1. Our Commitment

Spam erodes trust in digital communication and harms individuals, businesses, and the broader internet ecosystem. Acriotech is committed to being a responsible participant in the technology industry, and we take active steps — both technically and contractually — to ensure our infrastructure is never weaponized for spam.

Acriotech's own outbound communications (sales outreach, product announcements, newsletters, event invitations) adhere to the highest permission-based marketing standards. We only contact individuals who have given explicit consent or with whom we have a legitimate business relationship as defined under applicable anti-spam laws.

2. Applicable Laws

All communications sent using Acriotech's infrastructure must comply with all applicable anti-spam laws, including but not limited to:

3. Acceptable Use of Acriotech Communication Infrastructure

If you use Acriotech-developed software or services that include email, SMS, push notification, or in-app messaging capabilities, you are bound by the following requirements:

• Documented Consent: You must obtain and document prior consent from every recipient before sending commercial or promotional communications. Double opt-in is strongly recommended and may be required for high-volume senders.
• Accurate Sender Identity: All communications must clearly identify the sending organization. You must not spoof headers, use misleading "From" addresses, or misrepresent your identity in any communication.
• Accurate Subject Lines and Content: Subject lines and message content must not be deceptive, misleading, or designed to trick recipients into opening a message.
• Functional Opt-Out Mechanism: Every commercial communication must include a clear, easily accessible, and functional mechanism to unsubscribe or opt out. Opt-out requests must be processed within 10 business days. You must never charge a fee or require personal information beyond an email address to process an unsubscribe.
• No Purchased or Scraped Lists: Purchasing, renting, borrowing, or scraping email or phone number lists is strictly and unconditionally prohibited. All recipient lists must consist solely of individuals who have explicitly opted in to receive your communications.
• Volume Limits: High-volume senders (over 5,000 emails/day) must implement SPF, DKIM, and DMARC authentication records and maintain an unsubscribe rate below 0.1% as per Google and Yahoo sender requirements.

4. Prohibited Activities

• Sending any unsolicited bulk commercial electronic messages (UCE/UBE).
• Harvesting or collecting email addresses using automated tools, web scrapers, or bots.
• Using Acriotech systems to send malware, phishing emails, or messages designed to deceive recipients into revealing credentials.
• Creating multiple accounts to circumvent rate limits, spam filters, or suspension decisions.
• Suppressing or forging email headers, return-path addresses, or IP addresses.
• Operating a mail relay that forwards or amplifies spam from third parties.

5. Monitoring and Enforcement

Acriotech employs automated systems to monitor outbound communication rates, bounce rates, spam complaint rates, and recipient engagement signals. Accounts exhibiting patterns consistent with spam activity will be automatically flagged for review.

Upon confirmation of a violation, Acriotech reserves the right to: suspend or permanently terminate the account without refund; report the activity to relevant regulatory authorities, internet service providers, and industry blocklists; and pursue civil or criminal legal remedies to the fullest extent permitted by law.

6. Reporting Spam

If you have received an unsolicited communication that appears to originate from an Acriotech system or from a client using Acriotech services, please report it to us. Include the full email headers (not just the message body) so we can trace the origin accurately.

7. Acriotech's Own Email Practices

For transparency, here is how Acriotech manages its own outbound communications:

• All marketing emails are sent only to individuals who have explicitly opted in via our website or at an in-person event, or with whom we have a legitimate business relationship.
• Every email includes a one-click unsubscribe link. Unsubscribes are processed within 2 business days.
• We maintain a global suppression list to ensure previously unsubscribed individuals are never re-added to marketing lists.
• All outbound email domains are authenticated with SPF, DKIM, and DMARC policies.
• We monitor our sender reputation scores across major ISPs on a weekly basis.

Questions About This Policy?

For clarification on acceptable use of communication features within Acriotech-built software, contact legal@acriotech.com. For spam abuse reports, email abuse@acriotech.com.